SimplyFuntime · A little help
More play. Less guesswork.
Find answers about your account, Gold Coins, and playing games. Need a hand? Our support contact is below.
How do I start playing?
Create an account or log in, then visit the game lobby. Choose a game and use its controls to begin. Games open inside the lobby.
Where can I see my Gold Coin balance?
When you are signed in, your Gold Coin balance appears in the header. Allow a moment for the lobby balance to refresh after playing.
If the game and lobby still show different balances, contact support with the game name and approximate time. Do not send your password.
How do I return to the lobby or switch games?
Finish your current spin and any active bonus, then use the Back button at the top right of the game. Choose another game from the lobby.
If switching remains blocked even after the round has finished, contact support with both game names and the approximate time so the session can be reviewed.
How do I open the navigation while playing?
Use the Menu button in the header to open the sidebar over your game. Close it with the menu control, by selecting a page, or by pressing Escape.
How do I find my favorite games?
Use Search to find a game by name. When signed in, use a game's heart control to save it, then choose My Favorites from the sidebar.
How do I manage my account or get help signing in?
Visit Profile to see your account information and the controls available for your account. If you cannot sign in or need help with your password, email support@simplyfuntime.com.
Do not include your password or sign-in token in your message.
What should I do if a game stops responding?
Note the game name, any message displayed, and the approximate time. If a spin or bonus may still be pending, contact support before starting more spins so the round and balance can be checked.